Open and Closed Questions
|This important information can help you
communicate better. You can use it to solve many issues. This is information about open
and closed questions. Broadly, a closed question is one that can be answered by one word
or phrase or a platitude. It is a conversation stopper. As such it is very useful and
important. Open questions are ones that cannot be answered by a single word or phrase, and
invite the other to talk - to volunteer new information.
Of course, the other can respond to a closed question with a long speech, and the other can respond to an open question with a single word or phrase, or grunt! But open questions get new information more often than closed ones.
Use closed questions to finish a conversation or part of a conversation. Use open questions to get the other to speak more.
For more information please visit: The New Life Course